CSM Training - Day 1

This comprehensive course is designed to prepare for Cisco Customer Success Manager (CSM) exam.

Designed to align with the core competencies tested on the Customer Success Manager (CSM) certification, this course provides a deep dive into the essential principles and practices of the profession.

You’ll begin by exploring industry trends that are redefining how companies drive value and build long-term customer relationships. From there, you'll gain a clear understanding of what Customer Success is, why it matters, and how it differs from traditional support roles.

The course also defines the critical responsibilities of the Customer Success Manager—from onboarding and adoption to renewal and expansion. Finally, you'll learn to navigate and optimize the Customer Journey, understanding how to deliver value at every stage and ensure measurable customer outcomes.

Whether you're preparing for certification or seeking to strengthen your skills, this course provides the foundational knowledge needed to thrive in today’s customer-centric landscape.

Key Topics:

Industry Trends

What is Customer Success?

The Role of the Customer Success Manager

Understanding and Managing the Customer Journey

Additional Resources

RevolutionCX@tdsynnex.com